Terms of sale
Who you are buying from
The seller is (see the Legal notice for company details). You can contact us at .
Prices
Prices are in pounds sterling (£) and include VAT. Any delivery charge is confirmed in writing before you pay.
How an order works
Adding items to your cart and sending it to us is a request to buy, not a binding contract. We reply by email to confirm availability, the delivery charge and how to pay. The contract between you and us is formed when we confirm in writing that we accept your order after payment. If we cannot accept your order, we tell you and refund anything you have paid.
Who can buy
Orders are for adults aged 18 or over. By ordering, you confirm that you are at least 18.
Where each machine can be used
You are responsible for using each machine only where the law allows. In Great Britain:
- Sur-Ron Light Bee X: off-road only, on private land with the landowner's permission, or on tracks. It is not registered or approved for public roads, pavements, bridleways or footpaths.
- Sur-Ron Ultra Bee T: the only road machine in our Sur-Ron range. It is an L3e category motorcycle (125 cc equivalent). To ride it on the road it must be registered with the DVLA, taxed and insured, and you need a valid CBT certificate (with L plates, within its limits) or an A1, A2 or full A motorcycle licence, and an approved helmet.
- City E-Bike and Folding E-Bike: electrically assisted pedal cycles (250 W, assistance cuts out at 15.5 mph). They can be ridden like a normal bicycle on roads and cycle paths by riders aged 14 or over.
- X1 and X1 Pro e-scooters: for private use only. Privately owned e-scooters are illegal to ride on UK public roads, pavements and cycle lanes. They may only be used on private land with the landowner's permission. Government rental trials cover rental e-scooters only, not privately owned ones.
Riding where it isn't allowed can lead to a fine, penalty points on a driving licence and the vehicle being seized by the police. Changing the power or top speed of any machine changes its legal status: a modified road machine or e-bike is no longer legal on the road.
Governing law
These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts, and the mandatory consumer law of your home nation applies. Nothing in these terms limits your rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Delivery
- Cost
- Confirmed in writing before you pay.
- Delivery date
- The estimated delivery date is confirmed in writing with your order. Where no date is agreed, we deliver without undue delay, as required by the Consumer Rights Act 2015.
- Preparation
- Each machine is set up and checked before it ships.
- Risk
- The goods are our responsibility until they are delivered to you or to someone you nominate.
When it arrives
Please check the packaging and the machine on delivery. If anything is damaged or missing, contact us at as soon as possible, with photos. This does not affect your rights if a fault appears later.
Returns
Changed your mind
You can cancel your order for any reason within 14 days, starting the day after you receive the goods (or the last item, if they arrive separately). You don't need to give a reason.
To cancel, send us a clear statement by email to , for example: "I cancel my order [order details], received on [date]. Name, address." You can also use the model cancellation form in Schedule 3 of the Regulations.
Sending it back
Return the goods within 14 days of telling us you are cancelling. Because these machines are large and contain lithium batteries, they cannot be returned by ordinary post: we arrange collection with you. You pay the direct cost of returning the goods; the estimated cost for your machine is confirmed in writing before you pay.
Your refund
We refund the price and the standard delivery charge you paid, within 14 days of receiving the goods back or of receiving evidence that you have sent them, whichever is sooner. The refund is made to your original payment method.
You may handle the goods as you would in a shop to check them. If the value of the goods is reduced because they were handled beyond that (for example, ridden, scratched or modified), we may deduct an amount reflecting the reduction in value.
Faulty goods
If the goods are faulty, your rights under the Consumer Rights Act 2015 apply in addition to the right to cancel. See Warranty.
Warranty
What the law guarantees
The goods we supply must be of satisfactory quality, fit for purpose and as described. If they are not:
- within 30 days of delivery, you can reject them and get a full refund;
- after that, you can ask for a repair or a replacement; if that fails or isn't possible, you can ask for a price reduction or reject the goods for a refund;
- a fault that appears within six months of delivery is presumed to have been there at delivery, unless we can show otherwise.
These rights apply in addition to any manufacturer's warranty. Any manufacturer's warranty that applies to your machine is confirmed in writing with your order; it never reduces your statutory rights.
What is not a fault
Normal wear of parts such as tyres, brake pads, chains, belts and sprockets, and damage caused by crashes, misuse, lack of maintenance, competition use or unapproved modifications, are not faults under the Act.
How to claim
Email with your order details, a short description of the problem and photos or a video if you can. We tell you the next step.
Privacy
Who is responsible
The data controller is (details in the Legal notice). Contact: .
What we collect and why
- Orders and enquiries: name, email address, phone number, delivery address and the items you ask for. We use them to answer you and to perform our contract with you (lawful basis: contract).
- Accounting records: order and payment records, kept to meet our tax and accounting obligations (lawful basis: legal obligation).
- Site measurement and advertising: see Cookies below (lawful basis: consent where required, otherwise legitimate interests).
Your cart is stored only in your own browser (local storage) until you send it to us.
Who we share it with
Only with the providers we need to run the shop: our email provider, our payment provider, our delivery partners and, if enabled, Meta (see below). We do not sell your personal data.
Cookies and the Meta Pixel
This site may use the Meta Pixel, a measurement tool from Meta Platforms Ireland Ltd, to understand which adverts bring visitors and which pages they view or add to cart. It can set cookies and send Meta information such as the pages you visit, your browser and your IP address. Meta may process this data outside the UK, under the safeguards recognised by UK data protection law. Where the law requires it, we ask for your consent before setting non-essential cookies. You can also block or delete cookies in your browser settings, and manage ad preferences in your Facebook or Instagram account.
How long we keep it
Enquiries that do not lead to an order are deleted when they are no longer needed. Order records are kept for as long as tax and accounting law requires.
Your rights
You can ask to access, correct or delete your data, to restrict or object to its use, to receive it in a portable format, and to withdraw consent at any time. Write to . If you are unhappy with our answer, you can complain to the Information Commissioner's Office (ICO): ico.org.uk, 0303 123 1113.
Legal notice
- Company
- Company number
- Registered office
Trademarks. Sur-Ron, Light Bee and Ultra Bee are trademarks of their owner. is an independent retailer and is not affiliated with or endorsed by the trademark owner.